Kedai 888 Privacy Policy – Protecting Malaysian Players' Data

To provide safe and responsible online betting services at Kedai 888, we need to collect certain categories of personal information from our members. This information is collected only when necessary and to the extent required for the stated purposes.

We do not collect sensitive information such as your medical data, political views, or religious beliefs unless there is a legal requirement to do so.

Kedai 888 collects your personal data through the following methods:

• Account registration – Information you provide when creating a new account at Kedai 888.
• KYC Process – Identity verification documents such as your MyKad or passport submitted for account verification.
• Financial transactions – Details collected when you make a deposit via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, or ShopeePay.
• Platform usage – Data automatically generated as you play slots, blackjack, Malaysia Super League or EPL Sports Betting, e-sports, and other games on our platform.
• Communications with us – Information you share when contacting our support team via live chat, email, or phone.
• Cookies and tracking technologies – Data is collected automatically via cookies when you browse the Kedai 888 website.
• Authorised third parties – In certain cases, we may receive your data from approved identity verification providers or fraud prevention agencies.

Kedai 888 uses your personal data solely for legitimate and transparent purposes. Below is a full list of our data processing purposes:

• Member account management – To securely create, maintain, and manage your Kedai 888 account.
• Identity verification (KYC) – To verify that you meet the age and identity requirements prescribed by law.
• Transaction processing – To process deposits and withdrawals via your preferred Malaysian payment method.
• Provision of gaming services – To enable you to access and enjoy all games on the Kedai 888 platform.
• Fraud prevention and anti-money laundering – To monitor, detect, and prevent suspicious or unauthorised activity on our platform.
• Customer support – To help you resolve any issues or enquiries related to your account and gameplay.
• Marketing communications – To send you information about Kedai 888 promotions, bonuses, and special offers (with your consent only).
• Legal compliance – To fulfil reporting and compliance obligations to the relevant authorities when required.
• Platform improvements – To analyse usage patterns for the purpose of improving the overall user experience.

We will not process your personal data for any purpose other than those stated above without first obtaining your additional consent.

Kedai 888 does not sell or rent your personal data to any party. However, in certain limited circumstances, we may share your data with the following parties:

• Payment service providers – Such as Touch 'n Go, GrabPay, DuitNow, and FPX banks to process your financial transactions.
• Identity verification provider – For approved KYC and fraud prevention purposes.
• Gaming technology providers – Third-party game software providers that supply the slots, live casino, and sports games available on our platform.
• Authorities and law enforcement – When required by law or a valid court order in Malaysia.
• Professional consultants and auditors – Who are bound by strict confidentiality obligations in the course of their duties.

Kedai 888 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required under applicable Malaysian law. Our data retention guidelines are as follows:

• Active account data – Retained for the duration your Kedai 888 account remains active, plus the minimum period required by law.
• Financial transaction records – Retained for a minimum of 7 years in accordance with Malaysian financial regulations and anti-money laundering requirements.
• KYC Documents – Retained for 5 years after account closure, or longer if required by the relevant authorities.
• Support communication logs – Retained for 2 years after case resolution for reference and service quality purposes.
• Cookie and analytics data – Retained for between 30 days and 2 years depending on the type of cookie.

When data is no longer needed and there is no legal requirement to retain it, we will securely delete or anonymise it using industry-approved methods.

Kedai 888 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Stored data encrypted to AES-256 standard.
• Role-based access control (RBAC) ensuring that only authorised personnel can access sensitive data.
• Two-factor authentication (2FA) for all staff access to internal systems.
• Continuous security monitoring and an intrusion detection system (IDS) operating 24/7.
• Regular penetration testing and security audits conducted by independent security experts.
• Regular data backup procedures to ensure information can be recovered in the event of an incident.
• Mandatory cybersecurity awareness training for all Kedai 888 staff.

The Kedai 888 website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the smooth operation of key platform features. We use four types of cookies:

• Strictly Necessary Cookies – These cookies are essential for basic website functions such as login, session management, and security. They cannot be disabled.
• Preference Cookies – Allows the website to remember your preferences such as language, display settings, and game preferences for a more personalised experience.
• Analytics Cookies – Helps us understand how members use our platform through aggregated, anonymised data for continuous improvement purposes.
• Marketing Cookies – Used to show you relevant promotions and offers based on your interests and platform usage patterns.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the Kedai 888 platform.

In the course of its operations, Kedai 888 may transfer your personal data outside Malaysia for processing by service providers located in other countries. Any such transfer will be carried out in compliance with the following conditions:

• The recipient country must provide a level of data protection that is equivalent to or greater than that of Malaysia.
• A data transfer agreement meeting international standards must be in place before any transfer takes place.
• Recipient service providers must be bound by data protection obligations no less stringent than those applicable in Malaysia.

We ensure that all cross-border data transfers are carried out in a manner that safeguards your rights and interests as a registered Kedai 888 member in Malaysia.

Kedai 888 is an online betting platform intended exclusively for adults aged 18 and above. We do not target or knowingly collect personal data from individuals under the age of 18.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without proper consent, we will take immediate steps to delete that data and terminate the account in question.

If you have any questions or concerns, or wish to submit a request regarding your personal data, please contact the Kedai 888 Privacy Officer through the following channels:

• Privacy Email: privacy@kedai888.click
• General Support Email: support@kedai888.click
• Live Chat: Available 24 hours a day, 7 days a week through the Kedai 888 platform

We are committed to responding to all privacy-related enquiries within 7 working days of receiving your request. For more complex requests, we may require up to 30 business days and will notify you if additional time is needed.

This Privacy Policy is subject to periodic review and will be updated from time to time to reflect changes in our practices or new legal requirements. The "Last Updated" date at the top of this page will reflect the most current version of this policy. Your continued use of the Kedai 888 platform following any policy changes constitutes your acceptance of the updated policy.